Política de envío
1. Overview
Our goal is to provide fast, reliable, and affordable shipping for all orders. This Shipping Policy outlines our processing times, carriers, restrictions, and other important details.
2. Processing Times
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Orders are processed within 1-5 (excluding weekends and holidays).
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During peak periods, processing may take longer.
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Some orders may require additional verification.
3. Shipping Carriers
We partner with trusted carriers to ensure safe and timely delivery. Common options include:
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Australia Post
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DHL Express
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FedEx
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UPS
4. International Shipping Zones
Your updated zone structure (with no rates or estimates):
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Zone 1 — Nearby Regions New Zealand, Papua New Guinea, Fiji, New Caledonia
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Zone 2 — North America United States, Canada, Mexico
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Zone 3 — Europe UK, Ireland, France, Germany, Netherlands, Spain, Italy, Sweden, Norway, Switzerland, Belgium, Austria, Denmark, Finland, Poland.
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Zone 4 — Rest of World Any country not listed above
5. Order Tracking
Customers receive:
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A shipping confirmation email
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A tracking number
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A link to track their parcel
6. Shipping Restrictions
Examples you can include:
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Some items cannot be shipped internationally
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Hazardous materials may require special handling
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PO Boxes may not be eligible for courier delivery
7. Customs, Duties & Taxes
International orders may incur:
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Customs fees
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Import taxes
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Duties
These charges are determined by the destination country and are the customer’s responsibility.
8. Delayed or Lost Packages
If your order is delayed or missing:
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Contact us at hi@be-lush.com
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Provide your order number and tracking details
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We will work with the carrier to resolve the issue
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. If an order is returned due to incorrect or incomplete information:
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Additional shipping fees may apply
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Refunds may exclude original shipping costs
10. Contact Information
For questions about shipping, contact us at: hi@be-lush.com